In order to ensure transparency and give you more control over your personal information, this privacy policy (“Privacy Policy”) governs how we, Longevitix Inc. (“Longevitix”, “we”, “our” or “us”) use, collect and store personal information that we collect or receive from or about you (“you”) in connection with https://longevitix.co/ (the “Website”) and our services (the “Services”).
We greatly respect your privacy, which is why we make every effort to provide a platform that would live up to the highest user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to personal information. Important note: Nothing in this Privacy Policy is intended to limit in any way your statutory rights, including your rights to a remedy or other means of enforcement.
Table of contents
- What personal information we collect, why we collect it, and how it is used
- Customer Information
- How we protect and retain your personal information
- How we share your personal information
- Your privacy rights
- Use by children
- Interaction with third party products
- Analytic tools / Cookies
- Contact us
This Privacy Policy can be updated from time to time and, therefore, we ask you to check back periodically for the latest version of this Privacy Policy. If we implement material changes in the way we use your personal information, in a manner that is different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means and take any additional steps as required by applicable law.
1. What personal information we collect, why we collect it, and how it is used
We process the following personal information:
- Personal information provided through the Services. We collect personal information that you voluntarily provide, including your full name, email address, password and phone number as well as any other personal information that you decide to provide us. We also collect the contact and billing information of our customers.
- Personal information provided through the Website. When you use the Website, we collect and process full name and email address when you interact in the Website.
We process personal information for the following purposes:
- To provide you with the Services. We will use the personal information, including the information you provided in connection with the Services, in order to provide you with the Services and/or our products.
- To communicate with you. We will use the personal information, such as your full name, and email address, to communicate with you, including to respond to your queries, support requests, or feedback, and to send you updates, service-related announcements, administrative messages, and marketing materials (subject to your consent, where required by applicable law).
- To provide support and maintenance. We will use personal information to troubleshoot issues, provide technical support, and maintain and improve the quality of the Services.
- To personalize and enhance your experience. We may use personal information to customize content, features, and recommendations to better suit your preferences and optimize your use of the Services.
- To ensure security and prevent fraud. We will use personal information to detect, investigate, and prevent fraudulent transactions, unauthorized access, security incidents, and other illegal or harmful activities, as well as to enforce our terms, policies, and legal rights.
- To comply with legal obligations. We will use and retain personal information to comply with applicable laws, regulations, legal processes, regulatory requests, accounting or tax requirements, and industry standards.
2. Customer Information
For the avoidance of doubt, Longevitix is processing Customer Information (as defined below) in the capacity of a data processor (or service provider under applicable privacy laws), on behalf of our customers who act as the data controllers.
Longevitix has a contractual relationship with its customers. In the context of Longevitix’s Services, the customer can decide which information, including names, emails, addresses, health and dietary records (“Customer Information”) the customer will allow Longevitix access to. If you have any questions related to the Customer Information, please contact the customer directly.
3. How we protect and retain your personal information
Security. We implement and maintain industry-standard technical, organizational and security measures designed to protect your personal information. However, please note that we cannot guarantee that the personal information will not be compromised as a result of unauthorized penetration of our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.
Retention of your personal information. Your personal information will be stored until we proactively delete it from our records, or until you send a valid deletion request. Please note that in some circumstances we store your personal information for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, and/or (iii) if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.
4. How we share your personal information
We may share your personal information as follows:
- The personal information Longevitix gathers may be shared with our partners and other third parties.
- We also share personal information about you with our affiliated companies.
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We use third party service providers to process your personal information for the purposes outlined
above, including, without limitation:
- With cloud service providers for hosting purposes;
- With websites and web content creation platforms in order to help us manage our Website;
- With email providers, marketing, CRM, other similar tool providers;
- With artificial intelligence tools and features; and
- With analytic companies, in order to help us understand and analyze information we collect in accordance with this policy.
- To the extent necessary, with regulators, courts, banks or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order, as well as for internal compliance procedures and to protect the safety, security, and integrity of Longevitix, our Services, customers, employees, property, and the public. We may use or disclose the personal information we collect in order to ensure that our users are complying with all applicable aspects of our policies.
- We may disclose personal information with our lawyers, accountants, auditors and other professional advisors where necessary to obtain legal or other advice or otherwise protect and manage our business interests;
- We may use or disclose the personal information to investigate, prevent, or take action regarding illegal activities, suspected fraud, cybersecurity threats, situations involving potential threats to the physical safety of any person, violations of this policy, or as otherwise required or allowed by law and regulations;
- If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your personal information to such third party (whether actual or potential) in connection with the foregoing events (including, without limitation, our current or potential investors). In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your personal information in connection with the foregoing events.
- Where you have otherwise provided your consent to us for sharing or transferring your personal information.
5. Your privacy rights
The following rights (which may be subject to certain exemptions or derogations) shall apply to certain individuals (some of which only apply to individuals protected by specific laws):
- You have a right to access Personal Data held about you; and
- You have a right to amend or delete Personal Data.
You can exercise your rights by contacting us at privacy@longevitix.co. You may use an authorized agent to submit a request on your behalf if you provide the authorized agent written permission signed by you. To protect your privacy, we may take steps to verify your identity before fulfilling your request. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.
Marketing emails – opt-out: If you do not want to receive marketing email, you can use the unsubscribe link found at the bottom of the marketing email.
6. Use by children
We do not offer our products or Services for use by children and, therefore, we do not knowingly collect personal information from, and/or about children under the age of 18. If you are under the age of 18, do not provide any information to us without the involvement of a parent or a guardian. In the event that we become aware that you provided personal information in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at privacy@longevitix.co.
7. Interaction with third party products
We enable you to interact with third party websites, mobile software applications and products or services that are not owned, or controlled, by us (each, a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect personal information from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.
8. Analytic tools / Cookies
We use log files. We use such personal information to analyze trends, administer the Website, track user movement around the Website, and gather demographic information. We reserve the right to remove or add new analytic tools, cookies, pixels and other tracking technologies.
9. Contact us
For any questions, concerns, or to exercise your privacy rights, please contact us at: privacy@longevitix.co.
